Eating at Burger King

I have had some bad experiences eating at other Burger Kings that are outside of Traverse City. I have also had many of my customers come in and tell me about there bad experiences eating at other Burger Kings. I would still eat at them because of the fact that people that work there do make mistakes. It would also depend on the cleanliness of the store as well. If I had a bad experience at one I would probably not go back to it.

I have had people come up to me and tell me that the resteraunt I work at is the best Burger King in town. They have told me that they have gone to other ones out of town and the food they recieved was so hard that they couldn't bite into it, and when they took it back they would not replace their food. We would never do that at my resturant. I have a theory of my own that I have picked up over time while working there. If it is something that you personally would not eat by the looks of it or the feel of it do not serve it to others so they could eat it.

Customers have told me that they will only eat at the Burger Kings in Traverse City because of how clean our resturaunts are compared to other resturaunts they have gone to before. Another thing is the customer service. Other Burger Kings have really rude people which is a cause for people to not eat there.

It personally doesn't really bother me to eat at other stores but I would prefer the ones that I am used to going to eat at.

Do people Ever get Fired?

It may seem nearly impossible to get fired from a fast food restaurant. In fact in our restaurant hardly anybody has been fired. So many people should have been fired by now. The other Restaurant Managers fire people and tell them to be appropriate at work. If they are not in the proper uniform they get sent home are given an hour to get the proper uniform or they get written up, it goes into their file and if the problem persist they get fired. Not only improper uniform can get you into trouble, showing up late, no call no show, and not doing your job properly. The store I work at you can get away with just about anything and not get fired. I have been there for almost four years and maybe a total of five people got fired.
I know some of the reasons they got fired mainly no call no show, and getting into a fight with the managers. One person I know got rehired at our store, that was a misunderstanding why she got fired in the first place.
What really needs to happen at our store is a lot of changes. Everybody needs to be on the same page. It seems to be only one or two managers trying to make a difference, when in fact it takes a whole team of people.

behind the scenes

A lot of things happen at burger king that you would not expect. you Probably would not expect the employees act like a bunch of little kids whining and throwing hissy fits there. In fact you probably would not expect managers to act like that but they still do. They act like it high school all over again even though some employees are still in high school most are not. Also we have managers there that always complain they want to go home and they have only worked 45 minutes. It is kind of obvious that managers are supposed to stay when asked not whine to go home early but they still do.
Also nobody seems to follow are dress code in our store, however if it was another store they would get sent home. All of the burger kings in traverse city are owned by the same family.In our store we have managers that wear white shoes and have there shirts untucked. Our Uniform is supposed to be shirts tucked in, and have black shoes. When managers work in the kitchen they are supposed to wear hats or hair nets because we don't have to have hats once we become managers its not a part of your uniform anymore. So if the health department or the health inspectors come in we would fail because of it. I personally think it is disgusting to not have a hat or hair net on while making food. A lot of people come in and complain there was hair in their food, if i went out to eat and found hair in my food i probably would take it back as well to get new food.

The Drive-thru

The Drive-thru, a fast and convenient service. Or so you think. Our generation is filled with people who are always on the move. Usually you wont have time to stop in and eat, so the drive-thru was invented. It provided the convenience of staying in your car and getting your food. Although it's not all fun and easy. People often have a short temper.... really short. I have had to deal with the good and bad people.

There are people that can understand a simple mistake, and say "oh it's ok your fine".

Then we got the short tempered cannons that explode for messing one little thing up. These people often will continue to yell and scream at you. It's also partly their fault for the mix up. We get the diesel engine vehicles so that you can't hear their voices, if you ask them to turn off the vehicle, they get upset.

A few months ago I was running for drive-thru (picking up the food and bring it down to the drive-thru) and the person on headset had forgotten to ring up the drinks for his kids meal. we were going to charge him for it. The drinks for kids meals are only a dollar so it would have been only 4 dollars total for the drinks. He was upset and starting to swear at my employees and myself. We were going to just give him the drinks to get him out of the drive-thru to make our line move faster. However he still was upset when we were not going to charge him for the drinks still swearing and yelling at us. He looked like he was going to jump through the window because he was so upset. I didn't know what to do so I got the resturant manager and she took care of the situation.